Tuesday, October 6 • 12:00pm - 1:00pm
Start-Ups Take Flight: Customer Experience Design at the San Diego International Airport

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In 2018, the San Diego International Airport hosted a record high total of 24 million passengers. In 2019, it earned the distinction of 'No. 1 Among Busiest US Airports' in part for its focus on customer experience. The San Diego County Regional Airport Authority offers a unique setting for select innovators to validate ideas for the airport of the future during a 16-week innovation lab. Startups test their service at SAN with the goal of scaling the concept to major U.S. airports nationwide. Rick Belliotti will present the airport's philosophy on customer experience design and facilitate a discussion with the CEO of three of the most successful SAN Airport Innovation Lab companies: AtYourGate, Baggage Nanny, and Ciari Guitars. Learn how to apply customer service principals to your customers' journey, examine innovative ways to enhance the customer experience, and differentiate your product or service by finding unique ways to reach your target customers.

avatar for David Henninger

David Henninger

President, AtYourGate
Mr. Henninger brings over 30 years of inspired leadership experience at leading brands with primary focus in the retail and foodservice industriesMost recently, Mr. Henninger served as President of Emagine Vapor, a retail brand of Vapor Corp. Also David served as CMO at Hooters of... Read More →
avatar for Jonathan Spangler

Jonathan Spangler

CEO & Founder, Ciari Guitars
Jonathan Spangler, J.D. is the CEO and Founder of Ciari Guitars. Jonathan is a business and legal executive turned entrepreneur. To his leadership role, he brings the business acumen and experience from multiple successful start-ups over a 20+ year career in the medical industry based... Read More →
avatar for Rick Belliotti

Rick Belliotti

Director, CX Design & Innovation, San Diego County Regional Airport Authority
Rick Belliotti is San Diego County Regional Airport Authority’s Director, Customer Experience & Innovation. He has been with the Airport Authority for six and one-half years.Rick is an experienced senior manager and entrepreneur who has worked in companies of all sizes. His experience... Read More →
avatar for Crystal Browning

Crystal Browning

CEO, Baggage Nanny
Winner of this years San Diego Businesswoman of the Year, Crystal Browning is a serial entrepreneur based in San Diego, CA. Her latest venture, Baggage Nanny, is THE baggage storage solution for travelers. Her service is taking the travel industry by storm as the only service of its... Read More →

Tuesday October 6, 2020 12:00pm - 1:00pm PDT